Refund &
Exchange

1. Thrift & Surplus Nature

Every piece at Drip Thrift is a single-unit thrift or surplus item. Because of this, standard returns and exchanges are not offered by default. We encourage customers to review product photos, size charts, and descriptions before ordering.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 24 hours of delivery with:

• A clear photo or video of the issue
• Your order details and phone number
• The packaging the item arrived in

Valid claims will be resolved with a replacement (if available) or store credit. Refunds to the original payment method may be issued at our discretion.

3. Sizing Issues

Since most pieces are one-of-one, size exchanges are only possible if the same item is still in stock. Please check the listed measurements carefully before placing your order.

4. Non-Returnable Items

Accessories such as chains, rings, watches, wallets, and side chains cannot be returned or exchanged for hygiene and safety reasons unless they arrive damaged or defective.

5. Return Process

Approved returns must be shipped back to our Jabalpur address within 5 days of approval. The customer bears return shipping costs unless the return is due to our error. Items must be unworn, unwashed, and in original condition.

6. Processing Time

Refunds and store credits are processed within 5–7 business days after the returned item is received and inspected.

7. Contact for Returns

To start a return or exchange request, message us on WhatsApp at +91 78798 49377 with your order details.